Steps to claim

Where do you start to claim rebates on adapted vehicles for people with disabilities?

Step 1: Investigate the vehicle market and decide what vehicle you would like to buy, and why. You must look at both locally made and imported vehicles and be very clear reasoning why you are choosing a specific vehicle. At this stage DO NOT place an order for the vehicle.

Step 2: Speak to the company that is going to do the adaptations for you and get a written quotation and description of the adaptations that they will need to do on the vehicle. These adaptations must be in line with the guidelines issued by DTI.

Step 3: Download and complete the relevant forms as well as the following information:

  1. DTI application form. There are 4 different types of permits available, and thus 4 different application forms available so please be sure to complete the correct one
  2. Imported vehicles to be driven solely by a person with a physical disability. (Customs Duty)Download Rebate Application Form Driver Imported Vehicle
  3. Locally made vehicles to be driven solely by a person with a physical disability. (Ad Valorem Excise duty) Download Rebate Application Form Driver Locally Made Vehicles
  4. Imported vehicles for transporting persons with physical disabilities. (Customs Duty) Download Rebate Application Form Passenger Imported Vehicle
  5. Locally made vehicles for transporting persons with physical disabilities. (Ad Valorem Excise duty) Download Rebate Application Form Passenger Locally made vehicle
  6. Motivation Letter – You need to give a detailed description of the vehicle and be able to describe your disability and explain what features the vehicle has to accommodate your needs. You must also explain which locally manufactured vehicles were considered and why they were not suitable, and give a full description of the adaptation that will be done to the                   vehicle. Download form here
  7. Medical Report – this needs to be completed by your Doctor. Download form here
  8. Copy of drivers’ licence. For first time car buyers who do not yet have a licence, a learner’s licence is adequate.
  9. Quotation from the company that will do the adaptation.
  10. Copy of ID book.
  11. Motor manufacturer’s specification brochure.
  12. Homologation certificate (available from the dealer) – this is South African Bureau of Standard (SABS) approval of the vehicle for SA roads. If the vehicle is imported directly by a person with a physical disability, SABS must be contacted to obtain a Letter of Authority (LOA). This application has a cost involved. Download form here 
  13. Declaration of nominated driver(s), Registered Owners or Organisations – this is only for vehicles that are going to be used for transporting persons with physical disabilities. This must confirm who the nominated drivers are, and a copy of their ID must be submitted with the application. Should the driver change at a later stage, the NCPPDSA should be informed. Download form here 

Step 4: Contact your nearest NCPPDSA office and make an appointment to see a panel of adjudicators. The Panel Report must be included with your application. Download form here 

Step 5: Hand in all your paperwork – they need the original forms. This can be handed in at the office that did your Panel Report, or can be couriered or sent Registered mail to:

The National Council for Persons with Physical Disabilities in South Africa (NCPPDSA), Private Bag X10041, EDENVALE, 1610 OR 82 Andries Pretorius Street, Eastleigh, Edenvale, 1609

They will evaluate whether your claim is valid, then write a report supporting your application and submit the forms to the DTI.

Step 6: The process can take up to approximately 4weeks to complete (this depends on which part of the country you are in). By this time, if all has gone well, you will be contacted by DTI and they will make the necessary arrangements with you to have it collected, mailed or couriered to you. If you have not received your permit from DTI in this time then contact Mr Isaac Fenyane on 012-394-3738/7/8.

Step 7: With your permit in your hand you may now place an order for your new vehicle. It is very important that the date on the permit is before the customs date, if it is not then your permit will be invalid and no rebate will be applicable.

Step 8: Most companies will organise to have the adaptations done before you take ownership of the vehicle. However you may choose to organise this yourself.

Step 9: When you pay for the vehicle, DO NOT PAY THE FULL RETAIL AMOUNT. You are entitled to only pay the reduced amount (i.e excluding the rebate amount). It is the companies’ responsibility to claim back the rebate from SARS, this is not the individual’s responsibility. If you are not sure if you were given the correct rebate amount, you are welcome to contact Ms Makkie Barnard 012-422-6901 at SARS.

Step 10: Once all the adaptations have been completed, either the dealer or the client must take it to customs to have it cleared. Again an appointment must be made for this. A copy of the sign-off letter must be given to the dealer. This enables them to claim back the rebate amount.

Check out the SARS website to find your nearest customs office. Click here to go to the SARS website

Please be aware of the following facts:
  • No rebates will be issued on commercial vehicles for individual use.
  • An individual may only apply for a rebate every 5 years.
  • According to the conditions contained in the Rebate item of the customs and excise Act 91 or 1964, the vehicle may not be offered, advertised, lent, hired, leased, pledged, given away, exchanged, sold or otherwise disposed of without the prior consent of the DTI within a period of 5 years from the date of entry under the rebate item.
  • Should a vehicle be stolen or written off in an accident during this period, permission may be granted by the Director General of DTI to be allowed to renew the rebate. Proof of what happened to the vehicle must be sent to the Director General, and the decision will be made at his discretion.

For more information on eligible vehicles, eligible users, eligible adaptations and other info regarding vehicle rebates, visit or contact Edwina Ludick (011 452 2774).